Picture of Department of Commerce employees taking oath of office
Deliver Customer-Centric Service Excellence
We cannot meet our performance targets in Strategic Goals 1 through 4 without quality, timely human resources, information technology (IT), and acquisition services. Success also requires a workforce that is passionate about delivering value to the American public. Federal agencies have been mandated to increase the cost-effectiveness of services and improve human capital management. We are responding with strategies to improve service and efficiency, and engage employees by better aligning their time and efforts to the Department’s priorities.
Why is this Strategic Goal important?
By clicking on each of the three Commerce Impact Stories below, you will learn more about our Strategic Objectives and what the U.S. Department of Commerce is doing to Deliver Customer-Centric Service Excellence.  
Key Performance Indicators
The following tiles show specific Key Performance Indicators (KPIs) that the Department of Commerce uses to measure progress to achieve our Strategic Objectives. By clicking on each KPI tile you can see the historical annual performance trend. 
KPI tile performance criteria:  Exceeded (over 100% of target); Met (90%-100% of target); Not Met (below 90% of target)
5.1 Engage Commerce Employees
5.2 Accelerate Information Technology Modernization
5.3 Consolidate Function for Cost Savings

 The underlying performance data shown in all the KPI tiles above are made available for downloading and direct connecting via Automated Programming Interface (API).